Ethically Sourced Down Pillow

We keep shipping Free and Simple

As soon as you place your order, you will receive an order confirmation email, indicating that your order has been received in our system and your credit card has been pre-authorized for the purchase. We will then proceed with processing the charges and submitting the order for shipment.

Order Shipment:

Once we process the charges to your credit card, your order will be shipped within two business days from the date of your order. You’ll receive tracking information within 24 hours of your order leaving the warehouse, sent to the email address provided during checkout. If you don’t receive tracking information within three business days, please reach out to us at support@moonslp.com.

Damages:

Please inspect the packaging of your item(s) when they arrive. If you notice any damage, please make a note of it when signing for delivery. If your item(s) arrive damaged, please email photos to support@moonslp.com, and we will process a claim on your behalf and ship you a new item.

We work very hard to ensure that we offer the absolute best prices online.  If you find another online store that offers a lower price than us within six months of your purchase date please let us know and we will refund your original payment for the difference.

We want you to feel confident that you are getting the absolute best price for the product you are ordering.  If you find that our own website has a lower price for the same item you have ordered within six months of your purchase date will refund the difference as well.

To request your partial refund simply e-mail us a link to the same product on our website, or on our competitors website within six months from the date of your order and we will process the credit accordingly.

Our 100% Price Guarantee has some limitations:

• You must purchase the item from our website before requesting your Price Match Guarantee
• Promotions such as rebates and buy one, get one free offers are not eligible
• The item must be in stock on the competitors website
• The competitor must be an online store, they may not have a retail location
• The website can not be a discounter or auction website (ie; eBay, overstock, etc..)
• The competitor must be an Authorized Retailer of the product in question
• The Price Match Guarantee includes the item price and the shipping charges, it excludes sales tax

• Call us at (865) 416 - 8599

• Email us at support@moonslp.com

• Or use the chat feature in the bottom right corner!