Price Match Guarantee
At Moon Essentials, we believe in delivering the best value to our customers. Our Price Match Guarantee ensures that you’ll receive the best possible price on your purchase, giving you peace of mind in knowing you’re getting a great deal.
Here’s How It Works:
If you find the same product offered at a lower price on another online retailer within six months of your purchase, simply reach out, and we’ll match the price! Here’s what you need to do:
- Submit a Request: Fill out the form at the bottom of this page, including your order number, a copy of your receipt, and a link to the product on the competitor’s site.
- Review and Approval: Our team will review your request to confirm it meets the Price Match Guarantee criteria.
- Refund Processed: Once approved, we’ll process a refund for the price difference
Additional Price Match Details:
- Timing: You must purchase the item from our website first, and the price match must be requested within six months of the purchase date.
- Retailer Type: The competitor must be an authorized, online-only retailer (no physical store locations) that offers new, in-stock items—not refurbished or auction sites.
- Excluded Items: Promotions, such as rebates, “buy one, get one free” offers, and sales on marketplaces like eBay or Overstock, do not qualify.
- Shipping Costs Included: We factor in shipping charges when comparing prices to ensure fair matching.
Your satisfaction is our priority, and we’re here to make sure you get the best value possible. Thank you for choosing Moon!